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Many complain that low Taipei-Tokyo fares are too good to be true (2012/10/09)

http://englishnews.ftv.com.tw/read.aspx?sno=053E9438096442EF6764BF77B321E4C3
 
     
 
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英文 English 
Many complain that low Taipei-Tokyo fares are too good to be true (2012/10/09)

Not everyone is enamored with these budge airlines. Some are offering unbelievable cheap airfares that seem almost too good to be true. Many customers complain it’s nearly impossible to book the low advertised rates.

Singapore’s Scoot Airlines is offering a special promotion to celebrate its new route out of Taoyuan International Airport. These low fares were an attempt to gain market share, with one-way Taipei to Tokyo fares costing NT$1,998 beginning on Oct. 3. Since launching this promotion, the airlines may have been caught off guard by the overwhelming consumer response.

Sharon
Upset Consumer
When I got to the payment part of my order, it displayed an error message asking me to please try again.

Sharon was not alone in her inability to secure a ticket. Many consumers lodged a protest on Scoot Airlines’ Facebook page. They complained that they had repeatedly tried to book a ticket but couldn’t get through on the phone, making it impossible to cancel duplicate bookings. Some worried they entered their names incorrectly but couldn’t contact anyone to help them.

Lin Si-ling
Scoot Airlines Taiwan GM
If you have any doubts and want to better protect yourself, you can go to your email inbox within 30 minutes of placing the order and check the booking information. Also you can call your credit card center and make sure you haven’t been improperly charged.

Last Friday more than 2,000 complaints were received. Because this is a no frills airline, there were few staff to answer the phones and many conditions applied to the tickets, leading many to be unhappy.
 
     
     
 
中文 Chinese  
酷航多扣款

在廉價航空紛紛進軍台灣之後，酷航在3日推出台北直飛東京，只要價1998元的超便宜機票，立刻吸引大批消費者搶購，但也搶出問題了。

新加坡廉價航空酷航上個月在桃園機場，盛大舉辦開航儀式。為了搶攻市佔率，台北飛東京單程最低1998元，10月3日一推出，就造成搶購熱潮，但沒想到搶出問題了。

[[投訴人 Sharon]]
“按下付款那一刻，它顯示出來的，是一個錯誤的訊息，就是Error的畫面，它上面的指示，是請我再試一次”

其實Sharon並非個案，因為在酷航的臉書粉絲團上，網友抱怨說同一個人竟然可以重複訂票。而且客服電話怎麼打都打不通，不能取消重複訂票，還有網友把姓名打反了，擔心訂票失敗，卻同樣找不到專人回應。

[[酷航台灣總代理 林思玲]]
“如果有任何疑慮的時候，我們最好自保的方法，就是可以趕快去信箱，30分鐘之內都有可能，就可以看到這個訂票訊息，可以先檢查一下，或是趕快打電話，跟信用卡中心確認一下，這個費用有沒有被扣款”

光是上週五一天，就湧入2千多通的客訴電話，雖然票價很便宜，但相對服務也變少，條件也多，這些都是民眾必須小心的陷阱。
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