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Questions 186-190

Dear Sir or Madam:

Recently 1 purchased a DVD player from Clinton Appliances in Kaohsiung City. Upon setting up my new DVD player at home, I found that it only played DVDs that I purchased from Clinton Appliances and none of the DVDs I owned prior to purchase of this DVD player, nor any of the DVDs that I rented from my local DVD/VCD rental store. I attempted to return or exchange my DVD player five days later at Clinton Appliances (I had my sales receipt/ recipe , supporting documents / warranty , the original box, etc.) and was told by the manager I could not refund or exchange my DVD player even though I've only owned it for five days, had all my supporting documents and it didn't work.

I am asking for your help in getting a refund for my DVD player and would also like to file a complaint against Clinton 'Appliances with you and any government agencies that would help alert other unsuspecting customers of Clinton Appliances' unethical and devious business practices.

Sincerely, David Bean

Dear Mr.Bean:

Thank you for taking the time to contact the Consumer Advocacy Group of Kaohsiung. We recently contacted Clinton Appliances and spoke with the owner of the store, Mrs. Clinton, and described your complaint and our situation to her. After thoughtful consideration, Mrs. Clinton has agreed to refund your DVD player on the promise / premise   that you will not file any formal complaint against her or Clinton Appliances. Mrs. Clinton told us she has had several financial losses with customers damaging, altering or attempting to swindle her in various manners and has a no refund or exchange policy. She is willing to overlook that policy in your case.

Mrs. Clinton asks that you please bring this letter with you upon returning the DVD player and also be willing to agree to sign a form stating you will not file any complaints against her or Clinton Appliances.

In our professional opinion we recommend that you accept Mrs. Clinton's kindness and return your DVD player as soon as possible. At your earliest convenience

If there is anything else that we may do for you in this case please do not hesitate to contact us. If this case should require further attention please use the following reference number: 2006061OA.

Sincerely, Katy Lin

Customer Advocacy Group Coordinator

(    ) 186. What was the reason the man wanted to return his DVD player?

(A)  He found a similar one at a cheaper price

(B)   The DVD player was incompatible with his DVDs <C) The DVD player kept overheating

(D) The DVD player kept scratching his DVDs

(    ) 187. Why wouldn't Clinton Electronics let him return his DVD player?

(A)  He waited too long to return it

(B)   He didn't have the receipt

(C)   He personally damaged the DVD player

(D)  He was not given a reason why they wouldn't take it back

(    ) 188. Why Does David Bean write a letter of complaint?

(A)  He wants the owner of Clinton Appliances to know how bad his or her staff is

(B)   He wants to file a formal complaint against the company

(C)   He wants Clinton Appliances to know he is angry

(D)  He wants to sue Clinton Appliances and his lawyer advised him to write them first

(    ) 189. What did the Consumer Advocacy Group do for David Bean?

(A)  Negotiate with the store so he can get his money back

(B)  File a formal complaint against the store

(C)  Warn him of the dangers of shopping at small stores

(D)  Advise him to bring his lawyer to the store

(    ) 190. According to Mrs. Clinton, why doesn't her store give refunds?

(A)  They simply can't afford it

(B)  She has been cheated too many times

(C)  That is the company policy her husband gave her

(D)  She thinks it's a good policy for business